1-800-308-1977 (2024)

FAQs

What is the difference between CVS Caremark and CVS Specialty? ›

The CVS Caremark Mail Service pharmacy, for convenient delivery of your medication to your home address. The CVS Specialty pharmacy, for participants who take specialty medications for treatment of rare or complex conditions.

Alert - Fraudulent Pharmacy Phone Calls

CVS Health wants to alert you of recent phone calls that are believed to be made by criminals who are posing as pharmacy representatives. In this case the criminals are spoofing a CVS Pharmacy's phone number and posing as a representative from the pharmacy.

(800) 746-7287

CVS Pharmacy / Customer service

CVS Health Corporation is an American healthcare company that owns CVS Pharmacy, a retail pharmacy chain; CVS Caremark, a pharmacy benefits manager; and Aetna, a health insurance provider, among many other brands. The company is the world's second largest healthcare company, behind UnitedHealth Group.

As a pharmacy benefit manager (PBM), we manage prescription plans to help make them more cost-effective — so you can get what you need when you need it. We also provide tools, services and support to help you stay on track.

A: No, you do not have to use a CVS Pharmacy.

Send an email to do_not_call@cvshealth.com with the phone number you wish to opt out.

Telephone, Text and Fax Policy

Consent may be revoked at any time by calling the toll-free number at 1-800-SHOPCVS or faxing your opt-out request to 1-401-652-0893. You may also send an opt-out request via email to do_not_call@cvshealth.com with the phone and/or fax number you wish to opt-out.

A new FTC report reveals how CVS Caremark and other large pharmacy benefit managers may be inflating drug costs at upwards of 40x and squeezing independent pharmacies through opaque pricing practices and steering patients to their own affiliated pharmacies.

All legitimate sites can be accessed from one of our official sites: www.cvs.com, www.cvscaremark.com , www.caremark.com , and www.cvs.com/photo. If you ever have reason to question whether a website or an email is fraudulent, please contact us by phone at 888-607-4287 with your concerns.

How do I talk to a real person at CVS from my phone? ›

For immediate assistance, call Customer Care at 1-888-607-4CVS (1-888-607-4287) Monday-Friday 8:30 AM - 7:00 PM ET, Sat.

Your mail service plan, administered by CVS Caremark, includes mail order pharmacy service. For medicines you or your family members take regularly, the CVS Caremark Mail Service Pharmacy will deliver them to you -– at no extra cost. Mail service saves time and trips to your local retail pharmacy.

CVS Pharmacy used to be a subsidiary of Melville Corporation, where its full name was initially Consumer Value Stores. Melville changed its name to CVS Corporation in 1996 after Melville sold off many of its nonpharmacy stores.

The first Consumer Value Stores (CVS) store started in Lowell, Massachusetts, in 1963. Ralph Hoagland and the Goldstein brothers Sidney and Stanley started the company as an offshoot of their business Mark Steven, Inc., which helped retailers manage their health and beauty lines.

After 35 years in business, in February of 1998, Arbor Drugs was acquired by national retail chain, CVS. The acquisition catapulted CVS into becoming the nation's leading drug retailer based on store count (4,100 stores) and prescriptions dispensed (12% of all retail prescriptions).

Yes. There are more than 68,000 participating pharmacies in the CVS Caremark retail network, including but not limited to CVS retail stores. In the U.S., you may fill your prescription at a participating retail pharmacy by providing your new CVS Caremark prescription ID card to the pharmacist.

Express Scripts performed better than CVS Caremark on overall satisfaction, with 7.9 points out of 10 compared to CVS Caremark's 7.7 points.

Your pharmacy benefit plan is part of the Specialty Quantity Limit Program. This program supports safe, clinically appropriate and cost-effective use of specialty medications. Both your plan sponsor and CVS Caremark® want to make sure you receive the correct amount of medicine to effectively treat your condition.