Via-Rail, Ottawa, ON - Reviews, Ratings, Tips and Why You Should Go

4.0

(94)

4.0

(94)

Bus stop

Address

Ottawa, ON K1G 5P4, Canada

Why you should go

Experience excellent service from friendly staff at stations and onboard trains

Enjoy a seamless boarding process at well-equipped train stations

Access convenient transport options to and from the station for easy travel connections

Highlighted reviews

Slide 1 of 3

Each time I take the train, I am really impressed by the excellent service we get from VIA Rail!!! I am a senior who needs assistance. At the train station in Ottawa and onboard, the staff give assistance with a smile and with friendly attitude!! Thank you! You make travelling a great experience!!

We LOVE Via-Rail. Both the Ottawa and Montréal stations were great - and, this time, we got to take advantage of the Business Lounge on both ends. It was lovely. Everyone working on board was friendly and helpful and we were, frankly, shocked at the quality of our lunch. The only issues we had from front to back was making changes to an existing booking online. (I had to call and it took awhile.) And the app is down right now. It seems that Via-Rail is great - except for the technical side. All else was wonderful.

Via rail takes forever to answer their phone. All i wanted to do was cancel a trip which should be able to be done easily online but for some reason i need an account. The last time i was on the train the chairs were extremely uncomfortable, they had no plugs, they had none of the food items on the menu, and it was overpriced. Than again i guess i can't expect anything good from a state run train system. Ill never take it again

See all reviews

Know before you go

Arrive early (20-30 minutes before departure) to ensure smooth boarding process
Consider booking tickets 3 weeks in advance for better deals
Be prepared for potential delays on busy routes like Toronto-Ottawa; mind social distancing guidelines during travel
If facing issues or seeking assistance, try reaching out to specific helpful staff members mentioned in reviews such as Arthur or Myraline

Reviews

Via-Rail receives mixed reviews from travelers, with some praising the excellent service and assistance provided by staff at stations and onboard trains. Positive comments highlight the seamless boarding process, friendly attitudes of employees, and comfortable station facilities. However, there are complaints about outdated train cars, uncomfortable seats, limited food options, and high ticket prices. Some reviewers also express frustration with difficulties in getting refunds or resolving issues with delays. Despite these challenges, there are instances of exceptional customer service noted by specific staff members like Arthur in Fallowfield and Myraline in Ottawa.

Review score

4.0

out of 5

Very Good

94 reviews

From Google

Popular road trips from Ottawa

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Ottawa toNew York City

Ottawa toMontreal

Ottawa toToronto

Ottawa toWashington DC

Ottawa toBoston

Ottawa toOrlando

Ottawa toNiagara Falls

Ottawa toChicago

Ottawa toQuebec City

Ottawa toPhiladelphia

Ottawa toBaltimore

Ottawa toNew Orleans

Ottawa toNashville

Ottawa toCleveland

Ottawa toPittsburgh

Ottawa toGatlinburg

Ottawa toAtlanta

Ottawa toSavannah

Ottawa toWilliamsburg

Ottawa toCharleston

Ottawa toSt. Augustine

Ottawa toSaint Louis

Ottawa toKingston

Ottawa toGettysburg

Ottawa toBranson

Ottawa toMemphis

Ottawa toNewport

Ottawa toMiami Beach

Ottawa toLouisville

Ottawa toMyrtle Beach

What's the weather like in Ottawa?

It depends on when you visit! We've compiled data from NASA on what the weather is like in Ottawa for each month of the year: see the links below for more information.

Weather in Ottawa in January
Weather in Ottawa in February
Weather in Ottawa in March
Weather in Ottawa in April
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Weather in Ottawa in July
Weather in Ottawa in August
Weather in Ottawa in September
Weather in Ottawa in October
Weather in Ottawa in November
Weather in Ottawa in December

All road trips from Ottawa

Ottawa to New York City drive
Ottawa to Montreal drive
Ottawa to Toronto drive
Ottawa to Washington DC drive
Ottawa to Boston drive
Ottawa to Orlando drive
Ottawa to Niagara Falls drive
Ottawa to Chicago drive
Ottawa to Quebec City drive
Ottawa to Philadelphia drive
Ottawa to Baltimore drive
Ottawa to New Orleans drive
Ottawa to Nashville drive
Ottawa to Cleveland drive
Ottawa to Pittsburgh drive
Ottawa to Gatlinburg drive
Ottawa to Atlanta drive
Ottawa to Savannah drive
Ottawa to Williamsburg drive
Ottawa to Charleston drive
Ottawa to St. Augustine drive
Ottawa to Saint Louis drive
Ottawa to Kingston drive
Ottawa to Gettysburg drive
Ottawa to Branson drive
Ottawa to Memphis drive
Ottawa to Newport drive
Ottawa to Miami Beach drive
Ottawa to Louisville drive
Ottawa to Myrtle Beach drive

Explore nearby places

Ottawa
Gatineau
Chelsea
Cantley
Cumberland
Stittsville
L'Ange-Gardien
Carp
Luskville
Wakefield
Val-des-Monts
Russell
Rockland
Pontiac
Embrun
La Peche
Notre-Dame-de-la-Salette
Thurso
Bourget
Quyon
North Grenville
Almonte
Kemptville
Winchester
Mississippi Mills
Carleton Place
Low
Wendover
St-Albert
Casselman
Lac-des-Loups

All related maps of Ottawa

Map of Ottawa
Map of Gatineau
Map of Chelsea
Map of Cantley
Map of Cumberland
Map of Stittsville
Map of L'Ange-Gardien
Map of Carp
Map of Luskville
Map of Wakefield
Map of Val-des-Monts
Map of Russell
Map of Rockland
Map of Pontiac
Map of Embrun
Map of La Peche
Map of Notre-Dame-de-la-Salette
Map of Thurso
Map of Bourget
Map of Quyon
Map of North Grenville
Map of Almonte
Map of Kemptville
Map of Winchester
Map of Mississippi Mills
Map of Carleton Place
Map of Low
Map of Wendover
Map of St-Albert
Map of Casselman
Map of Lac-des-Loups

Ottawa throughout the year

Ottawa in January
Ottawa in February
Ottawa in March
Ottawa in April
Ottawa in May
Ottawa in June
Ottawa in July
Ottawa in August
Ottawa in September
Ottawa in October
Ottawa in November
Ottawa in December

Looking for day-by-day itineraries in Ottawa?

Get inspired for your trip to Ottawa with our curated itineraries that are jam-packed with popular attractions everyday! Check them out here:

1-Day Ottawa Itinerary
2-Day Ottawa Itinerary
3-Day Ottawa Itinerary
4-Day Ottawa Itinerary
5-Day Ottawa Itinerary

Via-Rail, Ottawa, ON - Reviews, Ratings, Tips and Why You Should Go – Wanderlog (2024)